Shipping policy

StatementCentralCo products are made to order through our production partners. Your order goes through production before it is shipped. Production time and carrier transit time are separate.

Production and delivery estimates

Production and delivery times vary by product, production partner, destination, and time of year. Refer to any estimates provided on the product page or at checkout. Unless expressly stated otherwise, carrier transit estimates do not include production time. Delivery estimates are not guaranteed arrival dates. Holiday demand, weather, and carrier disruptions may cause delays.

If you need an item for a specific occasion, email noogie@statementcentral.com before ordering so we can help you assess the available information. Please allow extra time for personalized items and holiday orders.

Shipping charges and destinations

Available shipping destinations, shipping methods, and applicable charges are shown at checkout before you complete your purchase. Shipping costs may vary based on your delivery address and the items in your cart. Any eligible shipping promotion will be reflected in your checkout total. Please review the final total before placing your order.

Separate shipments

Items may be produced by different partners and shipped separately. If your order is split into multiple packages, the packages may arrive on different days and may have separate tracking details.

Tracking your order

When shipment tracking is available, it will be included in your shipping confirmation. Tracking may take time to update after a shipping label is created.

Delivery address

Please check your shipping address carefully before completing checkout. If you notice an error, contact noogie@statementcentral.com as soon as possible with your order number and the corrected address. Address changes may not be possible once production or shipping has progressed. If a package is returned because of an incorrect or incomplete address, contact us to discuss the available options and any applicable reshipping costs before a new shipment is arranged.

Delayed, missing, or damaged packages

If your shipment is delayed, missing, marked delivered but not received, or arrives damaged, email noogie@statementcentral.com with your order number and a description of the issue. For damaged items, please include clear photos of the item and packaging where available. We will review the issue with the production partner or carrier and help arrange an appropriate resolution. Please retain the packaging while the issue is being reviewed.

International orders

Where international shipping is available, customs processing may add to delivery time. Applicable duties, import taxes, and carrier handling fees depend on the destination. Any such charges not collected at checkout may be payable to the relevant authority or carrier upon arrival.

Returns and refunds

Please review our refund policy for return eligibility and refund information. Contact us before sending an item back so we can provide the correct instructions.