Refund policy

Returns and refunds

Our products are made to order. Please review the product description, size chart, color, and any personalization details carefully before placing your order.

Returns

For non-personalized items, you may request a return within 30 days after receiving your order. Items must be unworn or unused and in their original condition and packaging. You will need your order number or proof of purchase.

To request a return, email noogie@statementcentral.com with your order number and the reason for your request. Please do not send items back before contacting us. If your return is accepted, we will provide the correct return address and instructions. Customers are responsible for return shipping costs for change-of-mind returns. We cover any required return shipping costs for approved damaged, defective, or incorrect items.

Personalized items, sale items, and gift cards

Personalized and custom-made items cannot be returned because of a change of mind, an incorrect size selection, or personalization details entered incorrectly at checkout. Sale items and gift cards are not eligible for change-of-mind returns. This does not affect your rights if an item is damaged, defective, incorrect, or otherwise covered by applicable consumer law.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact noogie@statementcentral.com promptly with your order number, a description of the issue, and clear photos of the item and packaging where available. We will review the issue and arrange an appropriate replacement or refund. Please contact us before returning the item.

Exchanges

We do not offer direct exchanges. For an eligible non-personalized item, contact us to request a return. Once the return is approved, you may place a separate order for the item you want.

Refunds

We will notify you when we have reviewed your return or issue and let you know whether a refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, contact noogie@statementcentral.com.

European Union customers

If your order is shipped to the European Union, you may have a legal right to cancel or return eligible items within 14 days of delivery. Exceptions may apply to goods made to your specifications or clearly personalized. Nothing in this policy limits your mandatory rights under applicable consumer law.